Frequently Asked Questions
What is Magma made out of?
Magma is constructed from an FDA approved food- and water-safe, high temperature resistant synthetic polymer resin. The material's properties are identical to the black ring that surrounds your Volcano's heating element and that your Easy Valve Herbal Chamber rests on during use. It imparts no taste or smell so you get every bit of flavor from all of your herbs and essential oils. Magma's parts are assembled using a state-of-the-art ultrasonic welding process to ensure hermetic seals without using any solvents and a perfect fit every time.
What temperature should I use with my Volcano while using Magma?
Magma is designed for any temperature that you regularly use with your Volcano. We recommend starting below 325F, and slowly increasing the temperature during your session. We do not recommend using the Volcano at temperatures exceeding 400F, as some popular herbs and essential oils will release harmful vapors when exposed to high temperatures for extended periods.
Can water get into my Volcano when using Magma?
No. If all safety instructions and recommendations are followed (full use and precautions can be found on Magma or Obsidian packaging), water cannot enter your Volcano. Ensure your bag does not overfill, and do not squeeze the bag while attached to Magma. Do not overfill Magma.
My Magma is not working properly, what should I do?
Read all instructions and safety precautions indicated on Magma and Obsidian packaging. Ensure Magma is properly seated on your Easy Valve Herbal Chamber; use the small O-ring provided with your unit to help secure Magma during use, and the larger O-ring to prevent vapor leaks. Do not overfill; the water level should be lower than the Magma Industries insignia as indicated on the instructions. If further assistance is needed, contact email@example.com