As part of Magma Industries’ lifetime quality assurance guarantee we ensure all Magma, Limited Edition Borosilicate Magma, and Obsidian percolation devices will be delivered in a condition that facilitates functionality for the life of the customer’s Volcano (contact for more info on our policy). All units are assembled by hand, and so slight variations in aesthetics may appear between identical devices, but will not affect their function or delivery of the finest vapor your Volcano can provide. Returns will only be processed for devices are are not used in any way and are in any one of the following conditions: 1. Defective 2. Broken, or 3. Mis-delivered (not what the customer ordered). All return requests should contact Devices will be processed and evaluated against the conditions prescribed above. Upon approval, a full refund will be issued or replacement delivered. Please allow 2-3 days for your payment method to process the transaction.